Privacy Policy

1. Introduction

Welcome to The Maltivas. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains:

• What personal data we collect and why
• How we use, process, store, and share your personal data
• Your rights under applicable data protection laws

By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of personal data directly from you or automatically when you interact with our services:

1. Identity Data: Full name, username, profile picture, and any public metadata you provide.
2. Contact Data: Email address, phone number (including mobile number for SMS notifications), mailing address.
3. Technical Data: IP address, browser type and version, device type, operating system, unique device identifiers, log files, and session IDs.
4. Usage Data: Pages visited, links clicked, features used, date and time stamps, referral source, and session duration.
5. Marketing & Communications Data: Preferences for receiving marketing materials and communication history.

We do not knowingly collect any special categories of personal data (e.g., health, race, religion) or data relating to children under 16.

3. How We Use Your Information

We process your personal data for the following lawful purposes:

• Service Provision: To create and manage your account, deliver requested features (e.g., content syncing, scheduling, collaboration).
• Communications: To send account notifications, updates, security alerts, and support responses via email and SMS.
• SMS Notifications: To send transactional SMS messages to creators when customers book their events or request their services. SMS notifications are only sent to users who have opted in by providing their phone number and enabling notifications in their account settings. You can opt out at any time by replying STOP to any SMS message or disabling notifications in your account settings. Message and data rates may apply. Message frequency varies based on booking activity.
• Personalization & Improvement: To analyze usage trends and feedback in order to enhance the functionality and user experience of our service.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent or unauthorized activities and enforce our Terms of Service.
• Marketing: To send you promotional content, newsletters, or surveys if you have opted in. You may withdraw consent at any time.

Your data is processed based on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and securing our service.

4. Data Sharing and Disclosure

We will never sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who help us operate and maintain our services (e.g., hosting, analytics, payment processors). They are contractually bound to protect your data.
• Legal Authorities: When required by law, regulation, or court order, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections and your rights under data protection laws.

5. Data Security

We implement technical, administrative, and physical safeguards to ensure the confidentiality, integrity, and availability of your personal data, including:

• Encryption (TLS/SSL) in transit and encryption at rest.
• Access controls and authentication for all systems handling personal data.
• Regular security assessments and vulnerability scans.
• Data minimization and pseudonymization where feasible.

Despite these measures, no system can be 100% secure. If a data breach occurs, we will notify affected individuals and regulators as required by law.

6. Data Retention

We retain your personal data only as long as necessary to:

• Provide and improve our services.
• Comply with legal, tax, or accounting requirements.
• Resolve disputes and enforce our agreements.

After the retention period, we will securely delete or anonymize your data.

7. Your Rights

Under applicable laws, you may have the following rights regarding your personal data:

1. Access: Request a copy of the personal data we hold about you.
2. Correction: Require us to correct inaccuracies or complete incomplete data.
3. Erasure: Request deletion of your personal data, subject to legal obligations.
4. Restriction: Request that we limit processing of your data.
5. Portability: Obtain your data in a machine-readable format and transfer it to another service.
6. Objection: Object to processing for direct marketing or based on our legitimate interests.
7. Withdraw Consent: If we process data based on consent, you may withdraw it at any time without affecting processing up to that point.

To exercise these rights, please contact us at the details below. We may require verification to fulfill your request.

8. Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, and similar technologies to collect technical and usage data. You can configure your browser to refuse cookies or notify you when cookies are set. Disabling cookies may limit certain features of our service.

9. AI Model Training

We do not use any data obtained via the Google Workspace APIs (or any other source) to develop, train, or improve generalized or non-personalized AI/ML models. All data accessed through Google Workspace is used solely to deliver and personalize your individual experience and is never included in external training datasets.

10. SMS/Text Messaging Policy

Maltivas offers SMS notifications as a feature for creators on our platform. By providing your phone number and opting in to SMS notifications, you consent to receive transactional text messages related to your account activity, including:

• Booking confirmations and notifications when a customer books your event or service
• Service request alerts and quotation requests
• Account security alerts

Opt-In: You opt in to SMS notifications by providing your mobile phone number and enabling SMS notifications in your Maltivas account settings. Consent is not a condition of using the platform.

Opt-Out: You can opt out of SMS notifications at any time by replying STOP to any message, or by disabling SMS notifications in your account settings. After opting out, you will receive a confirmation message and no further SMS messages will be sent.

Help: For assistance with SMS notifications, reply HELP to any message or contact us at support@maltivas.com.

Message Frequency & Rates: Message frequency varies based on your booking and service activity. Standard message and data rates may apply depending on your mobile carrier and plan.

We do not share your phone number or SMS opt-in data with third parties for marketing purposes. Your phone number is used solely for delivering the notifications described above.

11. International Data Transfers

Your data may be processed and stored in jurisdictions outside your country. When we transfer personal data across borders, we ensure adequate safeguards, such as Standard Contractual Clauses or other measures, are in place to protect your rights.

12. Children's Privacy

Our service is intended for users aged 16 or older. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected data from a child, please contact us to request deletion.

13. Changes to this Privacy Policy

We may update this policy from time to time. We will notify you of any material changes via email or through our service. The Last updated date at the top will reflect when changes become effective.

14. Contact Us

If you have questions or wish to exercise your rights, please contact us at:

Email: support@maltivas.com

Thank you for trusting The Maltivas with your personal data.